If you’re going to be difficult to work with, then you’d better be worth the hassle.
This goes for anyone: a client, vendor, contractor (yes, even me).
Quick hint at what's to come: This post is part-rant, part-excuse, part-optimistic-for-the-future-Carla talking here. So strap yourself in, alright. ;-)
If you’re a client who's hard to please, extremely particular, or need intensive handholding...
You’ll pay for the time I need to deal with that.
However, if you’ve got an amazing project we’re working on and it’s looking like it’s going to be publishable -- House Beautiful publishable -- then that’s as good as a big payment. (Although payment is still required, it makes dealing with you much more pleasurable. ;-)
If you’re a vendor, contractor, service provider of mine and you’re difficult -- like if you’re hard to get on the phone, don't provide your paperwork, make a lot of mistakes, or if you wait 24 hours before responding to an email from me -- you’d better be cheap or deliver an amazing product, most likely both. And I mean freakin’ consistently!
If you’re a business and the business model you’ve created requires people to jump through hoops to do business with you, then you darn-sure better bring one very special thing:
And while I sometimes struggle with bringing good service to my clients (read why below), I do feel confident about one thing I consistently bring: the magic.
I have clients tell me all the time: “I never would’ve thought of that.”
That’s the magic. That's why you’re paying me. It's what you hired me to deliver, to design.
And if I’m difficult -- mainly because of my time constraints, struggles with getting everything done, and juggling 90 different balls in the air at once -- then I’m sorry. Really, I am - I sincerely apologize.
If it’s outstanding customer service you want...
We're working on that.
I'm very aware about needing to fix that part of my business. In fact, I've got a new project manager starting here at my studio even as I write this! Yay! :-)
But yes, if you tell me at the get-go that you only want absolutely stellar service, I'll tell you, without hesitation, that you're better off knocking on the door of the designer down the road. And I'm fine with that. Really, I am.
However, if it’s the magic you want -- that unspoken/unseen special "something", that unique, special touch that a designer can give, that idea that pulls things together that you've been struggling with for so long -- you've come to the right place.